Account Opening Officer

About the role

ADIB Group is hiring an Account Opening Officer in Dubai. The role covers processing account-opening checks for WBG, IBG and other accounts (including FI, NBFI, community, escrow and Iraq/UK-related accounts), keeping related documentation accurate and on time, and handling account openings from ADIB Iraq and ADIB UK.

Key responsibilities

• Process account opening checks for WBG and IBG teams and maintain documentation according to time standards, authorities and operational policies, acting as a backup to the account opening team.
• Maintain the CRM workflow for UAE and SRT accounts and for IBG countries, and ensure account information and identification details match the supporting documents.
• Advise business on discrepancies or missing documents, follow up with the service team, and submit documents to CCU through CRM on time.
• Handle end-to-end account opening in AMBIT/CRM/Mosaic/Phoenix, including opening Map, STI, STO, Vostro and new RIM accounts, and ensure KYC/EDD is obtained for high-risk countries.
• Check cheque book issuance, perform account reconciliation, and escalate long-standing outstanding items.
• Investigate customer and business inquiries, provide solutions, and undertake training programs to support trainees and new recruits.
• Complete additional assignments given by line management and comply with ADIB policies, procedures and standards.

Required profile

• Ability to build and sustain executive-level and internal relationships.
• Written and oral communication skills, presentation and facilitation skills, and knowledge of basic customer service principles.
• Good time standards, team spirit and service standards.

Required skills

• Basic banking knowledge of account opening.
• Proficiency in general office systems, PC skills and MS Office products.