Admin Operations Manager – Residency & Citizenship by Investment

About the role

Bridgegold is seeking an Admin Operations Manager to lead the operational core of its residency‑by‑investment and citizenship‑by‑investment business. You will own the end‑to‑end onboarding and due‑diligence processes for high‑net‑worth clients across multiple programmes, ensuring precision, discretion and zero‑error delivery.

Key responsibilities

• Own the full operational lifecycle of international RCBI client onboarding, from file intake to submission and post‑submission follow‑up.
• Design, document and maintain end‑to‑end workflows covering documentation, sequencing, timelines and payment stages for multiple RCBI programmes.
• Lead due‑diligence preparation, including document verification, consistency checks, red‑flag identification and liaison with external providers and legal partners.
• Translate complex compliance requirements into clear SOPs, checklists, manuals and operator instructions.
• Review partner contracts, pricing structures and internal procedures to spot inconsistencies and operational risks.
• Maintain client files with a zero‑error mindset, ensuring completeness and readiness at every stage.
• Communicate directly with external legal and compliance partners to resolve issues and align expectations.
• Develop and manage onboarding templates, document lists, email flows, invoicing logic and structured file‑management systems.

Required profile

• Minimum five years of experience in administrative compliance, due‑diligence workflows or similar operational roles.
• Strong attention to detail, sound judgment and ability to handle confidential information discreetly.
• Proven ability to design, document and optimise complex operational processes.
• Experience supervising or training operational staff as volumes increase.

Required skills

• AI tools
• Administrative compliance
• Due‑diligence workflows
• Document verification
• CRMs
• Document management systems
• Workflow tools
• Spreadsheets