Admissions Secretary

About the role

Dubai American Academy, GEMS Education's flagship American curriculum school (Pre-K to Grade 12, IB Diploma Programme), is looking for a motivated, enthusiastic and organised Admissions Secretary. The role supports the admissions process and builds positive relationships with families, working closely with the school Registrar.

Key responsibilities

• Meet prospective parents to explain admission procedures, curriculum, fee structure and regulations so they can enrol their children.
• Maintain an accurate record of places available and an up-to-date waiting list, aiming for about 50 fully assessed students per year group.
• Update and manage the student information Salesforce database, including non-mandatory fields, keeping it current daily.
• Support the Registrar with annual enrolment processes such as re-enrolment, parent school contracts and student registration.
• Work with the Government Relations Executive on transfer certificates, timely registration, outgoing certificates and up-to-date visa and passport information.
• Follow up outstanding offers, answer enquiries by phone and mail, and book and carry out student assessments within agreed timeframes.
• Maintain files for applicants, new and current students, exiting students and alumni, and complete exit documentation.
• Know the rules of the Ministry of Education and governing bodies (SEZ, KHDA, ADEC) and follow GEMS policies, procedures and codes of conduct, addressing audit items promptly.

Required profile

• A college degree (BA or BSc) from a reputable university is desirable.
• At least two years in a customer service focused role.
• Proven success in meeting sales targets, with the ability to influence the team to deliver consistent results.
• Relationship management experience with peers and the parental community.
• Effective written and spoken communication and interpersonal skills in a diverse environment.

Required skills

• Solid time management and ability to multi-task under peak demand.
• Advanced use of Microsoft Office and good use of technology to present facts to management.
• Analytical thinking.