Aftersales Executive - Spare Parts & Service Contracts

About the role

Al-Futtaim Automotive is looking for an Aftersales Executive in Dubai to drive sales growth in spare parts, attachments, accessories and service contracts. The role combines business development, customer relationship management and coordination of quotations, orders and pricing across several branches.

Key responsibilities

• Spare parts sales: identify new business opportunities, develop existing customers and achieve assigned sales and gross margin targets.
• Sell material handling attachments, accessories, batteries, tyres, safety systems and related equipment.
• Develop opportunities for preventive maintenance (PMC) and repair maintenance (RMC) contracts, renew and expand them.
• Visit customers regularly, strengthen relationships and increase aftersales business penetration.
• Support counter sales across branches and coordinate quotations, order processing, parts identification and customer enquiries.
• Monitor quotations and pending purchase orders, coordinate deliveries and ensure timely conversion of opportunities.
• Coordinate special pricing and discount approvals with management and keep gross margins targeted.
• Maintain customer relationships, identify cross-selling and upselling opportunities and report sales performance and pipeline regularly.
• Follow up on overdue payments and outstanding orders, and coordinate with Finance, Parts, Service, Procurement and Logistics.

Required profile

• 3-5 years of experience in aftersales or sales roles in the material handling or equipment industry.
• Strong knowledge of spare parts and accessories for material handling equipment.
• Proven track record of achieving sales targets and growing business.
• Excellent relationship management skills and ability to spot cross-selling and upselling opportunities.

Required skills

• Business development and customer relationship management.
• Managing quotations and order processing.
• Pricing and discount strategy.