Air Export Customer Service & Operations

About the role

Fast Logistics Cargo is looking for a detail-oriented and experienced professional to manage Customer Service and Operations for Air Export. The role is the first point of contact for clients and ensures seamless coordination of air export shipments, from documentation and booking through shipment tracking and invoicing.

Key responsibilities

• Serve as the main point of contact for air export customer service, documentation and operations.
• Manage end-to-end shipment coordination, from booking and documentation to final delivery and invoicing.
• Give clients accurate, timely shipment updates and proactively communicate delays, exceptions and resolutions.
• Coordinate with internal departments, airlines, overseas agents and local customers.
• Draft and release the Bill of Lading after client approval and submit CTMs to airlines before cutoff.
• Prepare documentation such as HAWB/MAWB, invoices and shipping instructions in line with airline and regulatory requirements.
• Support the sales team with operational queries and customer engagement.
• Keep data up to date in ERP systems and track each shipment until final delivery.
• Work with clearance teams on customs processing and issue resolution.
• Improve process efficiency while maintaining service quality, and help prepare billing documents and manage receipts after shipment.
• Contribute to marketing initiatives and service branding.