AOG Desk Front Officer
FedEx Logistics · Dubai
Job description
About the role
The Front Officer manages customer requests and ensures smooth AOG (Aircraft on Ground) operations, aligning with FedEx Logistics' SOPs, quality standards and company values.
Key responsibilities
- Answer and handle customer requests, advise on restrictions, and find suitable solutions.
- Create and manage files in F.A.S.T, give instructions to Back Officers, and track shipments in real‑time.
- Maintain constant communication with Back Officers, supervise their activity and prioritize files.
- Negotiate with suppliers, validate service quotes, and represent the client to carriers and the FedEx network.
Required profile
- 6‑8 years of experience in the logistics industry.
- Knowledge of international logistics operations across multiple modes.
- Driving licence and personal vehicle for autonomy.
- Willingness to work 24/7/365 shifts, including weekends, nights and public holidays.
Required skills
- Mastery of international air transport regulations (Incoterms, customs rules, etc.).
- Proficiency in business English (read, write, speak).
- Knowledge of computer tools used for logistics operations.
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Published 4 hours ago
Expires 1 week from now
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FedEx Logistics
Dubai
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