Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the front office team in delivering exceptional guest experiences at a luxury hotel in Dubai. This role involves handling check‑ins, managing guest accounts, and ensuring smooth daily operations.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys while securing payment.
• Enter Marriott Rewards information, ensure rates match market codes, and document exceptions.
• Compile and review daily reports, cashier and closing reports, and manage contingency lists.
• Provide guests with directions, property information, and accommodate special requests by coordinating with relevant staff.
• Handle all payment types, vouchers, paid‑outs, and balance receipts, including bank drops at shift start and end.
• Assist management with training, evaluating, counseling, and coaching employees, promoting a fair‑treatment culture.
• Maintain safety standards, report incidents, and ensure personal appearance and confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front office experience.
• At least 1 year of supervisory experience.