Assistant Guest Manager – Luxury Resort

About the role

The Assistant Guest Manager supports the front‑desk team at Ajman Saray, a Luxury Collection Resort, by ensuring smooth guest check‑ins, accurate billing and exceptional service throughout the stay.

Key responsibilities

• Process all guest check‑ins, verify identity and payment, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards data and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs, balance receipts and secure the bank at shift start and end.
• Compile and review daily reports, cashier and closing reports, and maintain contingency lists.
• Provide guests with directions, property information and respond to requests, coordinating with other staff as needed.
• Follow accounting procedures, obtain manual authorizations and notify loss‑prevention of any theft reports.
• Assist management with training, evaluating, counseling and coaching employees, acting as a role model for fair treatment.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Commitment to follow company policies, safety procedures and maintain a professional appearance.