Assistant Manager – Client Servicing

About the role

We are looking for an experienced Assistant Manager – Client Servicing to oversee daily operations in a high‑volume, regulated business‑setup environment. The role focuses on operational efficiency, regulatory compliance, service quality, and building team capability across licensing and UAE residence visa processes.

Key responsibilities

• Support end‑to‑end business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness and compliance.
• Monitor daily workloads, case progress, SLAs and turnaround times; identify and resolve bottlenecks.
• Coordinate with internal teams and external authorities (Free Zone, GDRFA, typing centres, medical and Emirates ID partners).
• Drive continuous improvement initiatives, document and standardise SOPs, workflows and checklists.
• Track KPIs, prepare operational reports and provide insights for capacity planning.
• Support onboarding, refresher training, coaching sessions and quality reviews for the operations team.
• Ensure adherence to regulations, support internal audits and handle escalations to maintain high customer satisfaction.

Required profile

• Bachelor’s degree in Business Administration, Law or related field, or equivalent experience.
• 4–6 years of experience in client servicing/operations within business setup, free‑zone, government services or visa processing.
• Proven track record in operational reporting, process improvement and performance management.
• Knowledge of UAE business licensing and residence visa processes is highly preferred.

Required skills

• Six Sigma or other process‑improvement certification.