Assistant Reservation Manager
Marriott Hotels & Resorts · Abu Dhabi
Job description
About the role
The Assistant Reservation Manager supports the reservations team at Marriott Al Forsan, ensuring accurate room blocks, handling guest inquiries, and maintaining high service standards.
Key responsibilities
- Process reservation requests, changes, and cancellations via phone, fax, or mail.
- Verify room availability, rates, and explain guarantee, special rate, and cancellation policies.
- Document special requests and respond to guest issues, escalating when necessary.
- Input and manage data in the reservation system and set up billing accounts per accounting policies.
- Assist management with training, scheduling, counseling, and coaching employees.
- Maintain professional appearance, confidentiality, and compliance with company policies.
Required profile
- High school diploma or G.E.D. equivalent.
- At least 2 years of related work experience.
- Minimum 1 year of supervisory experience.
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Published 5 hours ago
Expires 1 month from now
4 views · 0 interested
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Marriott Hotels & Resorts
Abu Dhabi