Assistant Reservations Manager

About the role

Rotana Hotels & Resorts is seeking a passionate and dynamic Assistant Reservations Manager to support the Reservations Department in Abu Dhabi. The role focuses on delivering exceptional customer service, managing group bookings, and ensuring smooth reservation processes.

Key responsibilities

• Maintain reservation administration procedures in line with hotel and company standards.
• Build and sustain relationships with group leaders, coordinating and finalising all group requirements.
• Promote, upsell and cross‑sell current rates, promotions and packages.
• Apply the hotel credit policy accurately during group reservations.
• Contribute positively to hotel sales activities and maximise sales opportunities.
• Anticipate client needs, ensuring clear credit and billing instructions.
• Confirm all reservations and special requests within 24 hours.

Required profile

• Degree in hospitality or related field (preferred).
• Previous experience in a hotel reservations department.
• Excellent written and verbal English communication.
• Strong interpersonal, negotiation and customer‑focused attitude.
• Self‑motivated, proactive and able to work in a structured, goal‑oriented manner.

Required skills

• Computer literacy.
• Proficiency with the Opera property management system.