Assistant Sales Manager – Government Accounts

About the role

The Assistant Sales Manager (Government) supports the sales team at The Abu Dhabi EDITION and Marriott Downtown Abu Dhabi, handling guest inquiries, reservations, and loyalty program transactions while promoting Marriott’s brand and revenue goals.

Key responsibilities

• Resolve guest calls, requests, and problems by coordinating with relevant departments such as Sales, Data Administration, and Accounting.
• Apply sales techniques to maximize revenue, including up‑selling and offering complimentary rewards, tickets, or gift certificates.
• Process reservation requests, changes, cancellations, and Marriott Rewards redemptions received via phone, fax or mail.
• Enter and maintain Marriott Rewards information in the reservation system.
• Perform general office duties for Sales & Marketing, including filing, emailing, typing and faxing.
• Assist management in training and motivating staff, serve as a role model and ensure compliance with company policies.
• Maintain professional appearance, confidentiality, and protect company assets.
• Provide courteous guest service, anticipate needs, and thank guests sincerely.
• Communicate clearly, prepare accurate written documents, and answer phones with proper etiquette.
• Develop positive working relationships, support team goals, and monitor performance against quality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 2 years of related work experience, preferably in hospitality or sales support.
• No supervisory experience required.