Assistant Welcome Desk Manager

About the role

W Hotels is hiring an Assistant Welcome Desk Manager. The role covers all guest check-ins, account setup, payments and billing, as well as supporting the team and handling guest service requests.

Key responsibilities

• Process all guest check-ins: verify guest identity and form of payment, assign rooms, activate and issue room keys, and set up accurate accounts.
• Enter Marriott Rewards information, ensure rates match market codes and document exceptions, and secure payment before issuing keys.
• Verify and adjust billing, process all payment types, vouchers, paid-outs and charges, and balance and drop receipts.
• Complete cashier and closing reports, compile daily reports, logs and contingency lists, and notify Loss Prevention/Security of theft reports.
• Follow accounting procedures, obtain manual authorizations, and count and secure the bank at the start and end of shift.
• Accommodate guest requests, supply directions and property information, and welcome guests while anticipating their needs.
• Assist management in training, evaluating, counseling and coaching staff, and act as a role model for the Open Door Policy.
• Follow company policies, report accidents and unsafe conditions, complete safety training, and maintain confidentiality and a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to stand, sit or walk for long periods and lift objects up to 10 pounds.