Associate Watch Advisor – Luxury Retail
A. Lange & Söhne · Dubai
Job description
About the role
The Associate Watch Advisor will drive sales and deliver exceptional service for A. Lange & Söhne’s boutique in Dubai, aligning with brand strategy and ensuring a premium client experience.
Key responsibilities
- Meet personal sales budgets in line with brand retail strategy while complying with legal, fiscal and customs regulations.
- Maximize profit by controlling discounts, general expenses and third‑party commissions.
- Analyse missed sales with the Assistant/Boutique Manager and refine future sales projections.
- Organise private viewings for potential VIP clients and discuss business opportunities with the Assistant/Boutique Manager.
- Act as a brand ambassador, ensuring excellence in client welcoming, handling and servicing, and maintaining boutique appearance according to brand guidelines.
- Build and maintain genuine relationships with customers, actively recruit new VIPs and manage the boutique’s CRM database.
- Handle client complaints, coordinate repairs and after‑sales matters with Sales Administrators.
- Participate in stocktaking, monitor inventory to avoid discrepancies and ensure timely replenishment of sold timepieces.
- Oversee maintenance of boutique timepieces, including strap changes, polishing and servicing.
- Manage cash register operations, credit‑card transactions and ensure compliance with financial and customs regulations.
- Report opportunities and incidents promptly to the Assistant/Boutique Manager and share improvement ideas with the team.
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Published 1 week ago
Expires 5 days from now
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A. Lange & Söhne
Dubai
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