Autoline Support Analyst

About the role

The United Al Saqer Group is seeking an Autoline Support Analyst to join its ICT Department. You will provide functional and technical support for the Autoline (Keyloop/CDK) Dealer Management System across multiple business units, ensuring smooth operation of sales, service, parts, CRM, and accounting modules.

Key responsibilities

• Deliver day‑to‑day functional and technical support for Autoline users.
• Diagnose, analyze, and resolve application issues across all modules.
• Log, track, and resolve incidents via the company helpdesk or escalation system.
• Manage user access, permissions, and security roles; configure workflows and user profiles.
• Support new module or branch setups, data migration, and system configuration.
• Monitor system performance, assist with software upgrades, patch management, and conduct User Acceptance Testing.
• Provide onboarding and training sessions; develop user manuals and SOPs.
• Ensure data accuracy, generate operational reports, and facilitate integrations with CRM, ERP, and BI tools.
• Identify inefficiencies and recommend process or configuration improvements.

Required profile

• Strong analytical and problem‑solving abilities.
• Experience supporting enterprise software applications, preferably dealer management systems.
• Excellent communication skills to interact with users and vendors.
• Ability to work on multiple projects simultaneously.

Required skills

• Autoline (Keyloop/CDK) Dealer Management System
• CRM, ERP, and BI tool integrations
• User Acceptance Testing (UAT)
• Data migration and system configuration
• Help‑desk incident management