B2B Aftersales Manager – Fleet Services

About the role

Al‑Futtaim Electric Mobility is looking for an experienced B2B Aftersales Manager to lead fleet after‑sales for BYD, DENZA, YANGWANG and Polestar in the UAE. You will own the commercial, technical and customer experience for corporate and SME fleet customers, driving retention, satisfaction and profitability.

Key responsibilities

• Lead fleet after‑sales activities, delivering the business plan, growth strategy and P&L performance.
• Develop service contracts, extended‑warranty programmes and other solutions to improve fleet retention and revenue.
• Build strong relationships with corporate and SME fleet customers through visits, business reviews and tender support.
• Align service‑level agreements, capacity plans and parts availability with Central Aftersales and internal partners.
• Manage dashboards, car‑parc data and KPIs to monitor service penetration, customer satisfaction and vehicle downtime.

Required profile

• At least 10 years of automotive after‑sales experience, including UAE fleet key‑account support.
• Strong knowledge of dealership and leasing‑company after‑sales operations and the UAE fleet market.
• Technical, engineering or business‑management qualification is highly desirable.

What we offer

• A high‑impact leadership role at the centre of fleet and after‑sales with ownership of a strategic growth area.
• Opportunity to shape after‑sales programmes for leading new‑energy vehicle brands and work closely with senior leaders, OEM partners and major corporate customers.