Baggage Services Agent at Dubai World Central

About the role

As a Baggage Services Agent at Dubai World Central (DWC), you will ensure safe and efficient handling of passenger baggage throughout the airport operation. You will work closely with both internal and outsourced teams to meet service level agreements and maintain high standards of safety and customer satisfaction.

Key responsibilities

• Lead safety briefings at the start of each shift and intervene promptly on safety risks.
• Organise daily baggage operations, including sortation, loading, off‑loading, arrival, transfer and departure activities.
• Monitor equipment serviceability and take corrective action on breakdowns.
• Maintain accurate shift records and documentation.
• Coordinate with supervisors and stakeholders, escalating operational issues when required.
• Provide guidance, performance feedback and workload distribution for team members.

Required profile

• High School Certificate.
• 2–4 years of experience in business administration, aviation, ground handling or customer service.
• English proficiency at Level 4 (internal candidates).
• Valid UAE driving licence or home‑country licence (preferred).
• Strong written and spoken communication skills.

Required skills

What we offer

• Attractive tax‑free salary.
• Travel benefits exclusive to the aviation industry.
• Opportunity to work with one of the world’s largest air service providers.