Bar Waiter

About the role

Swissotel Al Murooj, a hotel in downtown Dubai, is hiring a Bar Waiter. The role promotes efficiency, courtesy and a high standard of social skills, supports good inter-departmental relations and represents the hotel positively to guests and colleagues. The waiter assists the Assistant Manager / Restaurant Manager and provides sincere, warm and enthusiastic service.

Key responsibilities

• Set up the food and beverage outlet in time for service according to meal settings and opening hours, and help control operational expenses.
• Attend training on guest care, product knowledge, grooming and up-selling, and follow the supervisor's instructions and duty shifts.
• Communicate with guests: present menus, give recommendations, receive and place orders and handle payments.
• Greet guests on arrival, seat them through the hostess and make sure the entrance is never left unattended.
• Learn all menus, promotions and product details, and keep side stations clean and organised.
• Report cleanliness, maintenance and equipment problems to the supervisor or the Maintenance Department, and handle guest complaints as instructed.
• Complete mise-en-place, hand over name tags, business cards and bills to the hostess and cashier, and charge items correctly in the microsystem.
• Follow fire, hygiene, health and safety policies, environmental protocols and the Operational Standards Manual, and take part in recommended training and departmental briefings.

Required profile

• College graduate.
• At least one year of professional experience in a bar or fine dining service environment.
• Fluent English; additional languages are an advantage.
• Ability to stay calm and deliver excellent service in busy, fast-paced situations, with strong personal grooming and hygiene standards.

Required skills

• Proficiency with point-of-sale (POS) systems and computer applications.
• Knowledge of beverage service standards, wine pairings and cocktail preparation.