Bar Waitress

About the role

Swissotel Al Murooj, a Swissotel brand of Accor, is hiring a Bar Waitress in downtown Dubai. The role promotes efficiency, courtesy and a high standard of social skills, supports good inter-departmental relations and represents the hotel to guests and colleagues. It involves hands-on setup of the food and beverage outlet, guest service, order taking and payment handling, and working alongside the Assistant Manager / Restaurant Manager.

Key responsibilities

• Set up the assigned food and beverage outlet in line with meal settings and opening hours, and help control operational expenses.
• Attend training on guest care, product knowledge, grooming standards and up-selling, and follow the supervisor's instructions and duty shifts.
• Communicate with guests: present menus, give recommendations, receive and place orders and handle payments.
• Greet guests on arrival, seat them through the hostess, and make sure the entrance is never left unattended.
• Know all menus and promotions, report cleanliness and maintenance issues, and handle guest complaints as instructed.
• Prepare mise-en-place, keep side stations clean and organized, and follow fire, hygiene, health and safety and environmental protocols.
• Work with the hostess on name tags, business cards and databases, and with the cashier on bills and charges in the microsystem.
• Be flexible across shift patterns, including evenings and weekends, and help in other parts of the hotel when needed.

Required profile

• Tertiary qualification or equivalent professional certification in hospitality, hotel management or a related field.
• At least one year of experience in a bar or food and beverage service role in a hotel or upscale hospitality establishment.
• Excellent written and spoken English and strong interpersonal skills.
• Commitment to high standards of personal hygiene, grooming and appearance.
• Ability to work flexible shift patterns, including evenings and weekends.

Required skills

• Point-of-sale (POS) systems and hospitality management software.
• Microsoft Office applications.
• Knowledge of beverage service standards, menu offerings and up-selling techniques.