Barista - Lobby Lounge, Hilton Dubai Palm Jumeirah

About the role

Hilton Dubai Palm Jumeirah is hiring a Barista for its Lobby Lounge. The Barista prepares and serves high-quality coffee and beverages while delivering exceptional guest experiences in line with Hilton Brand Standards, ensuring consistency in product quality, presentation and service.

Key responsibilities

• Welcome guests warmly, advise them with detailed menu knowledge and make appropriate recommendations when taking orders.
• Prepare and serve a range of high-quality coffee-based beverages using manual and automatic coffee grinders and espresso machines.
• Handle food allergies, dietary requirements and guest modifications carefully.
• Monitor guest satisfaction, resolve complaints promptly and seek support from the Supervisor when needed; recognize returning guests and their preferences.
• Work collaboratively with the team to keep daily operations smooth and the environment inclusive and motivating.
• Follow hotel policies, procedures and health, safety and hygiene standards; prepare the section for service and keep equipment, guest areas and workstations clean and organized.
• Record all transactions accurately in the POS system, ensure billing accuracy and handle cash in line with hotel procedures.

Required profile

• Ability to prepare and serve coffee, tea and specialty beverages to Hilton standards and to operate and maintain coffee machines, grinders and other beverage equipment.
• Attention to detail, a positive attitude and a passion for hospitality.
• Advantageous: previous experience in a luxury hotel brand and knowledge of Forbes Standards.

What we offer

• Travel perks: 110 nights of deeply discounted travel through the Go Hilton program.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis concierge support and mental health resources, including an Employee Assistance Program in many countries.