Bilingual Support Specialist (English/Spanish)

About the role

Como is seeking a bilingual Support Specialist to join its fast‑growing team. You will assist customers using Como’s all‑in‑one SaaS platform for the food‑and‑beverage and retail sectors, providing prompt technical help and ensuring a smooth user experience.

Key responsibilities

• Deliver timely, effective support to customers via email, chat or phone.
• Diagnose and resolve technical issues, guiding users through troubleshooting steps.
• Maintain deep knowledge of the SaaS platform, its features, updates and integrations.
• Train and guide customers on best practices for using the product.
• Collect and report feedback to improve the product and support processes.
• Escalate complex cases to higher‑level support or development teams.
• Follow up to confirm issue resolution and customer satisfaction.

Required profile

• BS degree in Information Technology, Computer Science or equivalent.
• 1‑3 years experience in a technical support or customer‑service role, preferably SaaS or cloud‑based.
• Strong analytical, detail‑oriented and problem‑solving abilities.
• Excellent written and verbal communication in English and Spanish.
• Self‑motivated, reliable and able to work both independently and within a team.

Required skills

• Knowledge of operating systems, web services and APIs.
• Experience with tools such as Postman and Kibana (or similar).
• Ability to troubleshoot complex software issues.
• Basic coding abilities.

What we offer

• Opportunity to work in a dynamic, innovative environment.
• Exposure to cutting‑edge technology in the F&B and retail loyalty space.
• Collaborative team culture focused on growth and learning.