Business Development Manager - Personal Finance (Outsource)

About the role

ADIB Group is hiring a Business Development Manager for its Personal Finance business in Dubai. The role manages a team and ensures that targets are met on time, while projecting a positive image of the bank and increasing its visibility in the financial market. It also involves developing new strategies and plans to grow business in the assigned area.

Key responsibilities

• Ensure targets are met or exceeded on time and that the team follows ADIB policies and procedures in day-to-day operations, including an adequate leave plan.
• Monitor business booked under ADIB policy and procedure with Shari'a compliance, and coach the team toward monthly goals.
• Review and recommend standard credit applications, check the authenticity of key documents (MRF, identification documents, bank statements), and keep lead statuses up to date.
• Check daily attendance, escalate regular absenteeism to the supervisor, and ensure disbursement files are complete and cross-checked against originals before being sent to the RFO.
• Ensure proper handover of customer files on staff departure, resignation or termination, and handle customer complaints directly.
• Keep IFEs informed about products, policies and promotions, open business channels through visits to potential employers and high-net-worth customers, and motivate and train the team.
• Monthly: recognise high performers, identify training needs, arrange coaching, support the supervisor on settlement matters, and visit ministries, departments or listed companies and report back.
• Annual: conduct appraisals and recommend staff recognition.

Required profile

• 4+ years of banking experience.
• Preferably at least 2 years in a supervisory or team-leading role, unless proven consistently top performing.

Required skills

• Familiarity with core banking and application sourcing systems.
• Exposure to Outlook, email and HR systems.