Business Operation Support Officer (Emirati National)

About the role

NCR Atleos, a global provider of technology for financial institutions, retailers and hospitality, is looking for a Business Operation Support Officer (Emirati National) to join its Customer Services Delivery team in Dubai. The role covers administrative and contract support for clients and vendors, with mentorship and resources provided.

Key responsibilities

• Edit and maintain up-to-date supplier and client records
• Provide administrative support to clients on a project basis
• Prepare invoices and purchase orders and coordinate their receipt from suppliers
• Answer phones and respond to client and supplier requests and inquiries
• Create and maintain a department database of operational activities
• Coordinate with internal stakeholders on BOQ submissions and AMC finalization
• Support contract finalization, renewal and post-approval administrative activities, including documentation, approvals and contract execution
• Ensure timely customer invoicing, vendor order placement and service renewal confirmations
• Initiate Local Purchase Order requests through ERP systems and follow up with vendors on acknowledgements and renewals
• Act as the main liaison between vendors, Finance and Accounts Payable on invoice and payment issues
• Monitor contract renewal timelines and manage end-to-end contract administration after customer approval
• Handle hardcopy submissions, filing and documentation, and keep accurate records of customer contracts and vendor agreements

Required profile

• University degree in Business Administration or a related discipline
• 1 to 2 years of relevant work experience
• Good understanding of administration processes and ability to meet deadlines
• Ability to work both within a team and independently
• Excellent verbal and written communication in English and Arabic
• Previous experience in matrix organizations or multinational companies is an advantage
• The position is part of the Emiratization hiring program and is open exclusively to UAE nationals; documentation of nationality may be required

Required skills

• Good knowledge of MS Office (Word and Excel)