Call Center Agent – Arabic Speaker (Female)
Confidential Careers · Sharjah
Job description
About the role
We are looking for a female Arabic‑speaking Call Center Agent to handle customer inquiries, manage complaints, and provide information about our products and services. You will be part of the primary contact team, representing the company professionally through voice and online interactions.
Key responsibilities
- Make professional outbound calls to provide product and service information.
- Interview clients via surveys, verify and record their information.
- Collect and document customer requirements, complaints, and feedback.
- Maintain detailed records of interactions and actions taken.
- Update customer data in Salesforce (CRM) and route it to relevant departments.
- Conduct periodic after‑sales surveys to improve customer experience.
- Achieve weekly and monthly quality‑assurance targets.
- Perform any other related tasks as required.
Required profile
- Bachelor’s degree in any field.
- Minimum 2 years of relevant call‑center or customer‑service experience.
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Published 9 hours ago
Expires 1 month from now
8 views · 0 interested
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Confidential Careers
Sharjah
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