Call Center Agent
ASUS · Doubaï
Job description
About the role
We are looking for a proactive Call Center Agent to handle IT‑related customer inquiries via phone, chat and email. The role focuses on delivering high‑quality support, resolving technical issues and promoting ASUS products and services.
Key responsibilities
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions or alternatives.
- Promote ASUS products and services when appropriate.
- Maintain KPIs and provide care calls as needed.
- Process RMAs and handle internal systems.
- Assist and train new team members.
- Maintain professionalism and work efficiently under pressure.
Required profile
- Bachelor’s degree.
- Fluent in English and Arabic (written and verbal).
- Minimum 1 year of call‑center and customer‑service experience with technical support.
- Strong multitasking, organizational skills, and attention to detail.
Required skills
- Microsoft Office
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ASUS
Doubaï
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