Call Center Specialist

About the role

The Call Center Specialist works full‑time on‑site at DC8 Poly Clinic in Dubai, handling inbound and outbound patient calls. The role ensures accurate information delivery, appointment scheduling, and prompt issue resolution to support a positive patient experience.

Key responsibilities

• Answer and place calls, respond to patient inquiries, and provide information on clinic services, appointments and procedures.
• Schedule, confirm and update appointments, maintain patient records, and document call details.
• Coordinate with clinical and administrative staff to resolve patient issues quickly.
• Follow call scripts, confidentiality policies and data‑protection standards.

Required profile

• Strong customer support skills with empathy, patience and problem‑solving ability.
• Excellent spoken and written English; additional languages are a plus.
• Previous experience in a contact‑center environment, preferably healthcare or service‑industry.
• High school diploma or equivalent; further education or call‑center training is advantageous.

Required skills

• Proficiency with call‑center software.
• Experience using electronic scheduling systems.
• Basic office applications (e.g., MS Office).