Customer Service Executive

About the role

The Customer Service Executive is responsible for managing day‑to‑day customer interactions through calls, messages and email, ensuring accurate information and timely resolution. You will maintain reliable records, coordinate with internal teams and escalate risks to protect customer satisfaction.

Key responsibilities

• Own customer enquiries from receipt to closure using approved service channels and tracking systems.
• Maintain complete and accurate customer records, requests and follow‑ups.
• Coordinate with sales, operations, logistics and other stakeholders to resolve issues and protect timelines.
• Identify urgent or complex cases and escalate them through the correct process.
• Monitor open requests and ensure no enquiry remains unresolved.
• Capture recurring questions and process gaps to support service improvements.

Required profile

• Strong spoken and written English with professional communication skills.
• Practical customer service capability, including issue resolution, follow‑up discipline and prioritisation.
• Organised, able to manage multiple open requests and keep commitments visible.
• Comfortable coordinating with colleagues and escalating matters when needed.

Required skills

• Email
• Office productivity tools
• Spreadsheets
• CRM systems
• Ticketing systems
• ERP systems (preferred)

What we offer

• A customer‑facing role with clear ownership and practical learning opportunities.
• Exposure to systems and processes that support commercial service delivery.
• A collaborative environment that values professionalism and respectful communication.