Client Enablement Manager

About the role

The Client Enablement Manager at Abu Dhabi Food Hub leads end‑to‑end tenant onboarding, ensuring rapid service activation and early revenue generation. This role serves as the primary liaison between tenants and the hub, overseeing the transition from contract signing to operational go‑live.

Key responsibilities

• Lead and coordinate onboarding for new tenants across all pavilion types, managing documentation, government requisitions, and operational activation.
• Facilitate tenant adoption of the Operation Management System (OMS), providing training, support, and troubleshooting.
• Identify tenant needs and work with the Growth team to upsell additional services, tracking monthly billing and resolving disputes.
• Act as the main point of contact for tenants, liaising with internal teams such as Licensing, IT, Sales, and Legal.
• Lead, coach, and develop the community engagement team, ensuring safety standards and tenant satisfaction.

Required profile

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management or related field.
• Minimum 5 years of experience in client onboarding, enablement or customer success within logistics, real estate or industrial zones.
• Fluent in English; Arabic is a plus.

Required skills

• Training support
• Process optimization
• Documentation collection
• Customer‑centric approach
• Troubleshooting
• Stakeholder management