Client Service Analyst – Livechat (Seychelles, French & Creole)

About the role

Bybit is seeking a Client Service Analyst to handle live‑chat and email inquiries, primarily for the Seychelles market. The role requires fluency in English, French and Creole and involves both frontline support and supervisory duties.

Key responsibilities

• Support clients via live chat and email, ensuring an excellent service experience.
• Maintain deep knowledge of Bybit’s platform and stay updated on market conditions.
• Manage and follow up on client inquiries and complaints efficiently.
• Provide feedback and solutions to management based on customer needs.
• Monitor frontline operations, flagging discrepancies or risks promptly.
• Drive continuous improvement of team performance and processes.
• Assist leaders in manpower planning to guarantee live‑chat coverage.
• Oversee team KPIs, coach members, and share case studies for incident prevention.
• Analyze performance data, prepare reports, and propose solutions.
• Facilitate cross‑department communication to ensure effective project collaboration.
• Be ready to handle live‑chat and email personally during emergencies or outages.

Required profile

• Customer‑service background with experience dealing with external vendors, government agencies or regulatory bodies.
• Bachelor’s degree in finance, economics, mathematics or a related field.
• 5‑7 years of customer‑service experience, including 2‑3 years in a supervisory or management role.
• Familiarity with fast‑paced frontline operations (live‑chat, email) in fintech, banking or call‑center environments.
• Strong analytical mindset with a keen eye for numbers and statistics.
• Fluent in English, French and Creole, both written and spoken.
• Passionate about building a long‑term career in fintech or crypto trading.
• Team‑player, self‑driven, and able to respond positively to client requests.
• Willingness to work rotating 5‑day shifts, including weekends and public holidays.

What we offer

• Study Growth Fund for professional development and continuous learning.
• Regular internal events, team‑building activities, workshops and innovation sessions.
• Global collaboration with a diverse, international team.
• Career advancement opportunities within a rapidly expanding company.
• Internal mobility to support long‑term career growth.