Concierge

About the role

Rixos, a luxury resort group founded in 2000 in Turkey, is hiring a Concierge at its property in Ras Al-Khaimah. The role responds to special guest requests and provides information about the property and the surrounding area.

Key responsibilities

• Respond to special requests from guests with unique needs and follow up to ensure their satisfaction.
• Gather, summarise and give guests information about the property and local amenities, including special events and activities.
• Review shift logs and daily memo books and record pertinent information in logbooks.
• Report accidents, injuries and unsafe work conditions to the manager, and complete safety training and certifications.
• Follow company policies and procedures, keep uniform and personal appearance clean and professional, protect confidential information and safeguard company assets.

Required profile

• Previous experience as a Concierge or in a similar guest-facing role, preferably in a luxury hotel.
• Strong communication and interpersonal skills, with a warm, professional and guest-focused approach.
• Well-presented, confident and service-oriented, with strong attention to detail.