Contact Center Agent (Arabic & English Speaker)
Talent One Solutions · Al Ain
Job description
About the role
We are looking for a customer‑focused professional fluent in Arabic and English to provide support across voice and digital channels for our clients in Al Ain, UAE.
Key responsibilities
- Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
- Book, amend, cancel, and follow up on appointments.
- Provide service information, resolve inquiries, and escalate issues when necessary.
- Maintain accurate CRM records while protecting confidentiality.
- Meet quality, attendance, productivity, handling time, and customer satisfaction targets.
Required profile
- Fluency in spoken and written Arabic and English (mandatory).
- High school diploma; bachelor's degree preferred.
- At least one year of customer service or contact‑center experience.
- Strong communication, listening, typing, computer, and problem‑solving abilities.
- Ability to manage situations professionally and work under pressure.
Required skills
- Multichannel support experience (advantageous).
- Experience in healthcare or hospitality sectors (preferred).
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Published 8 hours ago
Expires 1 month from now
4 views · 0 interested
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Talent One Solutions
Al Ain
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