Contact Centre Agent (Omnichannel)
Ejadah · Dubai
Job description
About the role
We are seeking experienced customer service professionals to join our Customer Experience team in Dubai. The role involves handling voice, email, chat and WhatsApp interactions across multiple channels.
Required profile
- 2-5 years of contact centre experience, preferably bilingual in English and Arabic.
- Willingness to work rotational shifts, including weekends and holidays, in a fast‑paced, multicultural environment.
Required skills
- Proficiency with CRM/ticketing tools such as Salesforce, Genesys or Freshdesk.
- Strong complaint handling, service request logging and escalation abilities.
- High data‑entry accuracy, fast typing and thorough documentation.
- Experience with omnichannel systems and contact‑centre platforms.
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Published 8 hours ago
Expires 1 month from now
9 views · 0 interested
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Ejadah
Dubai
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