Customer Care Agent – Frontline Support
Dubai Golf · Doubaï
Job description
About the role
The Customer Care Agent provides first‑line assistance to customers through phone, email, or chat, ensuring inquiries are answered promptly and issues are resolved efficiently.
Key responsibilities
- Handle incoming customer inquiries and complaints via phone, email, or chat in a professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating when necessary.
- Document all interactions in the CRM system and prepare reports as required.
- Follow up with customers to confirm resolution and satisfaction.
Required profile
- High school diploma or equivalent; additional education in communication or business is a plus.
- Previous experience in customer service, sales, or a related role is preferred.
- Strong problem‑solving abilities and attention to detail.
Required skills
- Excellent verbal and written communication.
- Proficiency in MS Office.
- Experience with CRM software.
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Dubai Golf
Doubaï
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