Customer Care MIS & Reporting Manager

About the role

The Customer Care MIS and Reporting Manager will lead data‑driven initiatives to enhance customer experience across all touch points for Dubai Holding Real Estate. This role focuses on extracting insights from large datasets, building visualisations, and delivering actionable recommendations to support strategic decisions.

Key responsibilities

• Conduct data analysis to uncover patterns, trends and anomalies for strategic decision‑making.
• Apply statistical methods and data‑modeling techniques to optimise performance.
• Develop and maintain data visualisations, dashboards and automated reports using Tableau, Power BI or similar tools.
• Assist in data cleansing, transformation and integration to ensure high data quality.
• Serve as subject‑matter expert for business data and analytics, supporting various initiatives.
• Create standardised reporting templates and automate recurring reports.
• Communicate analytical findings clearly to non‑technical stakeholders.
• Collaborate with cross‑functional teams to define data requirements and gather relevant data.
• Manage small‑ to medium‑sized analytics projects from initiation to delivery, ensuring timelines and deliverables are met.

Required profile

• Experience in data analysis, reporting or business intelligence.
• Ability to work with large datasets and ensure data integrity.
• Strong communication skills to convey technical insights to business audiences.

Required skills

• Salesforce
• Data analysis
• Statistical methods
• R
• Data visualisation tools
• Data modelling techniques
• Power BI
• Tableau
• Microsoft Dynamics CRM
• Data warehousing
• SQL
• Data cleansing
• Oracle Sales Cloud
• Python