Customer Care Representative Associate (UAE Nationals)
FedEx · Doubaï
Job description
About the role
As a Customer Care Representative Associate you will ensure the timely completion of defined processes and procedures while maintaining accuracy and compliance with internal and external standards. You will identify anomalies, apply judgment based on established rules, and escalate complex issues to senior team members when necessary.
Key responsibilities
- Provide customer support and handle inquiries, quotes, and bookings.
- Manage account creation, basic process onboarding, and case management.
- Resolve complaints, issues, and claims, including escalated and ad‑hoc enquiries.
- Perform service recovery, proactive prevention, and claims handling.
- Maintain accurate records and ensure compliance with standards.
Required profile
- UAE national.
- Strong written and verbal communication skills.
- Team‑working and problem‑solving abilities.
- Proficiency with Microsoft Office and PC operations.
Required skills
- Microsoft Office
- PC operations
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 days ago
Expires 1 month from now
19 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
FedEx
Doubaï
Related job offers
-
Call Center Agent – Inbound & Outbound Support
dubizzle Doubaï -
Customer Service Representative – Dubai Showroom
Shaw Contract EMEA Doubaï -
Telesales Specialist
Range International Property Investment Doubaï -
Customer Service Representative / Service Advisor
Al Salehi Dubai -
Telesales Agent / Outbound Calling Sales Agent - Arabic Speaker
IBT: No. 1 Outsourcing Company in Middle East Doubaï