Customer Experience & Order Coordinator (Arabic)

Pectiv

New

Junior 🇬🇧 English

Shopify ecommerce systems

Job description

About the role

Pectiv, a premium feminine care ecommerce brand operating in the UAE and KSA, is seeking a proactive Customer Experience & Order Coordinator fluent in Arabic. The role focuses on delivering excellent customer service and ensuring smooth order processing.

Key responsibilities

Reply to customer inquiries via WhatsApp and email.
Follow up on delivery delays, complaints and coordinate with 3PL partners.
Handle address corrections and delivery updates.
Support subscription renewals and reorder follow‑ups.
Maintain customer satisfaction, collect feedback and reviews.
Coordinate internally with operations and marketing teams.

Required profile

Strong communication skills in English and Arabic.
Organized, detail‑oriented and able to solve problems quickly.
Experience in ecommerce customer service is preferred.
Positive, customer‑first attitude.

Required skills

Shopify
Ecommerce systems

Questions fréquentes

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Published 15 hours ago

Expires 1 month from now

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