Customer Relationship Officer – Buffer (Outsource)

About the role

The Customer Relationship Officer – Buffer (Outsource) will manage product and service functions to deliver high‑quality banking services while upholding ADIB’s brand image. The role combines operational control, continuous improvement, and sales responsibilities within the Abu Dhabi branch.

Key responsibilities

• Handle deposit account documentation, opening, closing, and inquiries while ensuring compliance with KYC and Central Bank instructions.
• Manage finance account documentation, process finance and covered‑card inquiries, maintain customer files, prepare finance applications, obtain approvals, and enter data accurately.
• Sell and cross‑sell ADIB products, promote the bank’s image, and meet monthly sales targets.
• Supervise and coordinate staff, plan training, conduct appraisals, and ensure effective service delivery.
• Support CRM in budget variance analysis, internal audit responses, and compliance with ADIB policies and UAE banking regulations.

Required profile

• Experience in retail banking operations, particularly deposit and finance account handling.
• Strong knowledge of UAE banking practices, Central Bank regulations, and ADIB’s retail credit and operational policies.
• Ability to achieve sales targets and drive continuous process improvements.
• Leadership experience in managing and training a team.

Required skills

• No specific technical skills mentioned in the posting.