Customer Service Administrator

About the role

KONE is looking for an energetic Customer Service Administrator in Dubai, UAE. The role is the voice of the KONE service department, providing administrative support to salespersons and supervisors so they can spend more time on customer-facing field activities.

Key responsibilities

• General administrative support for Sales and Maintenance Supervisors, including service sales support and sending customer letters
• Support maintenance contract processes: cancellations, new contracts from NEB or competition, and renegotiations
• Support VB Sales activities such as documentation, quality checks and internal handover packs
• Carry out data checks and quality audits for new contracts from the KONE Shared Service Center
• Take ownership of customer queries forwarded from the first level and follow up with salespeople and other services
• Manage safety and site access documents for site personnel and enter fitter scheduling plans in Konect, coordinating maintenance plan updates in SAP
• Support repair and maintenance visit planning, create planned service repairs and support technicians and supervisors with material requests (PR creation, availability checks, delivery follow-up)
• Support public tenders: proposal creation, contract and sales order creation, and customer data entry in customer portals

Required profile

• Diploma or higher is advantageous
• 1-2 years of experience in a similar role with a strong focus on administration
• Ability to handle multiple deadlines and coordinate priorities
• Excellent organizational skills, able to work with minimal supervision
• Excellent spoken and written English

Required skills

• Proficiency in Microsoft Word, Excel, Outlook and Teams
• SAP and CRM experience is advantageous