Customer Service Advisor – Arabic Speaker

About the role

The Advisor II, Blended Support role provides telephone and digital assistance to customers, handling inbound and outbound interactions across calls, chats, and emails. You will ensure service quality meets defined KPIs while delivering a premium experience to clients in the luxury retail and hospitality sectors.

Key responsibilities

• Ensure service delivery meets established Key Performance Indicators.
• Handle inbound and outbound calls, chats, and emails while adhering to standards for call volume, pick‑up time, duration, and quality.
• Provide high‑quality customer service by listening, clarifying requirements, and delivering accurate information.
• Identify customer problems and propose appropriate solutions.
• Identify and maximize selling and cross‑selling opportunities.
• Continuously learn product, service, and procedural updates.

Required profile

• Previous experience in luxury retail or hospitality with a passion for the luxury sector.
• Fluent Arabic speaker with strong command of written and spoken English.
• Graduate degree preferred; relevant experience may substitute.
• Pleasant telephone etiquette and a love for speaking on the phone.
• Dependable, detail‑oriented, and courteous in all customer interactions.
• Strong computer navigation skills and PC knowledge.
• Available to work 8 hours a day, 5 days a week across all shifts.
• Can join within 1–2 weeks of an offer.

Required skills

• PC knowledge
• Computer navigation