Retail Customer Success Executive (UAE National Only)

About the role

NielsenIQ is looking for a Retail Customer Success Executive (UAE national only) in Sharjah. The role maintains and strengthens customer relationships, ensures customer deliverables are met and customer queries are answered efficiently through NIQ platforms. It focuses on quality of deliverables, using CSO and MSD to triage tasks and resolve requests so that customers get a satisfactory experience.

Key responsibilities

• Execute, monitor and improve delivery management and service tasks for the assigned workstream, including snapshot delivery and query resolution.
• Build expertise in NIQ processes and methods and help improve the quality and efficiency of deliverables.
• Resolve client queries and provide data in line with contractual terms, success criteria, tracking requirements and agreed ways of working.
• Triage client requests across markets and client categories (data, resolution and snapshot requests), track actions and improvement needs.
• Coordinate with other NIQ teams and market Customer Service teams to investigate issues and agree resolutions, following job aids and process designs.
• Support the servicing elements of the Joint Business Plan and coordinate with clients on ways of working.
• Meet performance KPIs and process requirements, focusing on on-time delivery, data accuracy, quality and work discipline.
• Work with colleagues and stakeholders in a hybrid, multi-cultural environment.

Required profile

• Graduate or master's degree with at least 0-3 years of work experience.
• Strong written and spoken English.
• Analytical ability and interest in data and operational processes.
• Project management aptitude, including task sequencing, critical-path thinking and problem solving.
• Good organisation, reliability in meeting deadlines and teamwork.
• Research industry knowledge is an advantage.
• Working knowledge of AI tools applied to query resolution, automation and productivity is an advantage.

Required skills

• Microsoft Excel (pivot tables, VLOOKUP, conditional functions, conditional formatting, charts).
• PowerPoint (working knowledge required).

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).