Customer Service Agent – Airport & Contact Centre (Part‑Time)

About the role

Emirates is seeking enthusiastic individuals to join its Customer Service team on a part‑time basis. You will receive comprehensive training in airline systems and customer‑service skills before being placed in one of several operational areas, such as Emirates Airport Services, dnata, Marhaba services or the Contact Centre.

Key responsibilities

• Welcome passengers at Dubai International Airport and guide them through check‑in, boarding, arrivals and baggage handling.
• Assist lounge guests, families, unaccompanied minors, connecting passengers and those requiring extra support.
• Provide accurate information and resolve queries related to flight schedules, baggage, and airport services.
• Collaborate with colleagues across Emirates, dnata and Marhaba to ensure seamless passenger experiences.
• Maintain high standards of professionalism, safety and hygiene in all customer‑facing areas.
• Participate in ongoing training and performance reviews to develop operational expertise.

Required profile

• Passion for travel and delivering excellent customer service.
• Strong communication skills and ability to work with a diverse, international clientele.
• Flexibility to adapt to a fast‑paced, dynamic aviation environment.
• Team‑oriented mindset with a willingness to collaborate across departments.
• Basic proficiency in English; additional languages are a plus.

Required skills

What we offer

• Extensive onboarding and systems training tailored to aviation operations.
• Opportunities for career progression within Emirates Group’s global network.
• Competitive benefits package aligned with part‑time employment.
• Dynamic work environment at one of the world’s leading airlines.