Customer Service Agent / Telephone Operator

About the role

Join the Saadiyat Beach Club team as a Customer Service Agent and be the first point of contact for members and guests. You will handle inbound telephone inquiries, provide information on membership, directions, reservations and club services, and ensure every interaction reflects the club’s five‑star standards.

Key responsibilities

• Answer incoming calls promptly, following established scripts and service standards.
• Distribute telephone and email enquiries to the appropriate departments.
• Assist guests with restaurant and day‑pass reservations.
• Maintain up‑to‑date knowledge of club policies, emergency procedures and daily function sheets.
• Monitor VIP and group arrivals, club promotions and other on‑site activities.
• Uphold quality standards and contribute to departmental objectives.

Required profile

• Polished, friendly and courteous communication style.
• Ability to deliver personalized service efficiently.
• Strong awareness of club policies and emergency protocols.
• Attention to detail and commitment to maintaining high performance standards.

Required skills

• Telephone handling.
• Email correspondence.

What we offer

• Dynamic work environment within a luxury leisure brand.
• Opportunities for professional growth and development.
• Collaborative multicultural team.