Customer Service Executive (Arabic & English)

About the role

We are looking for a proactive, customer‑focused, and sales‑driven Customer Service Executive who is fluent in both Arabic and English. The role involves delivering exceptional service across phone, WhatsApp, email, live chat and social media while driving sales through customer engagement and abandoned‑cart recovery.

Key responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Contact customers with abandoned carts to recover lost sales.
• Respond to inquiries via phone, WhatsApp, email, live chat and social media.
• Process order cancellations, modifications, exchanges and refund requests.
• Upsell and cross‑sell products to maximize revenue.
• Coordinate with warehouse, logistics and e‑commerce teams to resolve order issues.

Required profile

• 2–3 years of experience in customer service, call centre or e‑commerce support.
• Fluent in Arabic and English (spoken and written).
• Strong sales and negotiation skills with ability to convert inquiries into sales.
• Ability to multitask in a fast‑paced environment and handle pressure.

Required skills

• Shopify (or other e‑commerce platforms).
• WhatsApp Business, email support and live‑chat tools.
• CRM systems such as Gorgias, Zendesk or Freshdesk.
• Microsoft Office and Google Workspace.

What we offer

• Competitive salary (AED 4,000).
• Visa and medical insurance provided.
• Career growth and training opportunities.
• Supportive work environment with a leading e‑commerce and luxury retail company.