Customer Service Executive – Malayalam or Hindi

About the role

Delta International Institute is seeking a motivated Customer Service Executive fluent in English and either Malayalam or Hindi. You will be the primary point of contact for prospective students, guiding them through the enrollment process and helping them upgrade to higher‑level forex programs.

Key responsibilities

• Contact and engage English‑, Malayalam‑ or Hindi‑speaking leads via calls and WhatsApp.
• Understand prospect goals and recommend the most suitable forex program.
• Conduct product demos, handle objections, and close upgrades.
• Maintain accurate records in the pipeline and follow‑up tracker.
• Coordinate with mentors and the LMS team to resolve scheduling or platform issues.
• Contribute to monthly revenue targets while adhering to responsible‑selling standards.

Required profile

• Fluent in English and Malayalam OR Hindi (spoken and written).
• 1–3 years of experience in sales, telecalling, or business development with a proven track record.
• Strong communication, persuasion and active‑listening abilities.
• Basic interest or knowledge of financial markets and forex trading is a plus.
• Positive attitude, high energy and ability to handle rejection constructively.

Required skills

• WhatsApp Business
• Google Sheets
• Basic CRM tools