Customer Service Officer
Al Qana Property Management LLC · Abu Dhabi
Job description
About the role
The Customer Service Officer will handle customer queries and complaints, ensuring a calm and professional approach even when customers are frustrated. The role involves answering questions about Al Qana’s promotions, events, and destinations while maintaining high levels of customer satisfaction.
Key responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries through various channels.
- Acknowledge and resolve customer complaints efficiently.
- Process orders, forms, applications, and requests while keeping accurate records of interactions.
- Communicate and coordinate with colleagues as necessary and provide feedback on service efficiency.
- Manage a team of junior customer service representatives to ensure consistent support.
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Published 7 hours ago
Expires 1 month from now
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Al Qana Property Management LLC
Abu Dhabi
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