Customer Service Representative - Emiratized Role
First Abu Dhabi Bank · Dubai
Job description
About the role
We are looking for an Emiratized Customer Service Representative to join First Abu Dhabi Bank in Dubai. The role involves delivering high‑quality service to bank customers through inbound and outbound calls, handling inquiries and complaints, and promoting the bank’s products.
Key responsibilities
- Answer incoming calls and provide product and service information while adhering to quality guidelines.
- Resolve customer complaints within authority limits and escalate when necessary.
- Recommend suitable products or services based on customer needs and collected information.
- Achieve service standards and customer satisfaction targets for both inbound and outbound interactions.
- Update customer records, including history, service requests and notes, while maintaining confidentiality.
Required profile
- High School diploma.
- 0–2 years of relevant experience in the banking sector.
- Excellent communication skills in English and Arabic.
Required skills
- Customer Service
- Product Knowledge
- Phone Skills
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Published 3 hours ago
Expires 1 month from now
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First Abu Dhabi Bank
Dubai