Customer Service Representative – Rental & Leasing
Al Futtaim Group · Dubai
Job description
About the role
The Customer Service Representative will deliver exceptional service to clients in the financial services and car rental sectors. You will manage interactions across phone, email and walk‑in channels, ensuring issues are resolved efficiently and cases are closed end‑to‑end.
Key responsibilities
- Handle inbound calls and emails via the contact‑centre platform (e.g., Genesys) and log every interaction in the CRM while meeting SLA targets.
- Perform contract administration tasks such as renewals, expiries, fines, damage estimates and replacements, ensuring accuracy in enterprise systems.
- Greet walk‑in customers, verify identity, triage requests and provide timely resolutions or appropriate escalations.
Required profile
- Diploma or Bachelor’s degree preferred; high school diploma with strong experience also considered.
- 1‑3 years of experience in a contact‑centre or frontline customer‑service role.
- Fluent in English; Arabic proficiency is a plus.
Required skills
- Proficiency with Genesys contact‑centre platform.
- Experience using CRM systems for case documentation.
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Published 3 hours ago
Expires 1 month from now
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Al Futtaim Group
Dubai