Customer Service Specialist – Post Sales
Parisima Talent · Doubaï
Job description
About the role
Provide exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction through phone, email, and other communication channels.
Key responsibilities
- Respond to customer queries promptly and professionally.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions in the system.
- Follow up on customer requests and ensure timely resolution.
- Meet service quality and response time targets.
Required profile
- 1 to 3 years of customer service/support experience.
- Strong communication and problem‑solving skills.
- Proficiency in MS Office and CRM systems.
- Customer‑focused with a positive attitude.
- Immediate joiners preferred.
- Warranty Management experience preferred.
Required skills
- MS Office
- CRM systems
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Published 1 week ago
Expires 1 month from now
31 views · 0 interested
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Parisima Talent
Doubaï