Customer Service & Support Specialist
malowrecruits · Abu Dhabi
Job description
About the role
We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.
You will handle inquiries across phone, email, and chat, troubleshoot issues efficiently, keep detailed interaction records, and spot recurring problems to help improve our service.
Key responsibilities
- Answer customer questions via phone, email, and chat
- Troubleshoot and resolve issues efficiently
- Keep accurate records of customer interactions
- Spot recurring issues and report trends to management
- Support customer satisfaction and retention goals
Required profile
- Customer service experience preferred
- Strong communication and active listening
- Calm and professional under pressure
- Comfortable with support software and multitasking
- Reliable remote setup
What we offer
- Life insurance coverage
- Internet and utility reimbursement
- Performance bonuses
- Mental health days
- Equity or stock options
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 day ago
Expires 1 month from now
17 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
malowrecruits
Abu Dhabi
Related job offers
-
Customer Service Representative – Mall Frontline (Abu Dhabi)
Deerfields Mall Abu Dhabi -
Customer Service Executive
AL Mahirah Abu Dhabi -
Call Center Supervisor – Abu Dhabi
The Ritz-Carlton Hotel Company, L.L.C. Abu Dhabi -
Telesales Manager
Bay Avenue Tours Dubai -
Customer Support Center Group Leader
Al Futtaim Group Dubai