Customer Service & Support Specialist
ml hires · Abu Dhabi
Job description
About the role
We are seeking a Customer Service & Support Specialist to serve as the first point of contact for our customers, delivering timely and accurate assistance across multiple channels.
Key responsibilities
- Answer customer questions via phone, email, and chat.
- Troubleshoot and resolve issues efficiently.
- Keep accurate records of customer interactions.
- Spot recurring issues and report trends to management.
- Support customer satisfaction and retention goals.
Required profile
- Customer service experience preferred.
- Strong communication and active listening.
- Calm and professional under pressure.
- Comfortable with support software and multitasking.
- Reliable remote setup.
What we offer
- Life insurance coverage.
- Internet and utility reimbursement.
- Performance bonuses.
- Mental health days.
- Equity or stock options.
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Published 2 hours ago
Expires 1 month from now
13 views · 0 interested
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ml hires
Abu Dhabi
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